Terms & Conditions
Your booking
Bookings can be made by telephone or via email. They must, however, be confirmed by returning a copy of the completed and signed Booking Form and deposit within 7 days. On receipt we will send confirmation by post. No contract exists until the written confirmation is issued. The maximum number of guests is 2. All bookings are accepted at the proprietor’s discretion.
Payment of balance
Full payment must be received no later than 6 weeks before the start of the holiday. When bookings are made within 6 weeks of the start date of the holiday then full payment must accompany the completed and signed Booking Form.
Cancellation
In the unfortunate event that you have to cancel your holiday the date of cancellation will be the day on which written communication of cancellation is received by us. Please notify us as soon as possible either by telephone or email. If, having made a booking, you wish to cancel it, the deposit will not be returned to you. Further, if the cancellation is less than 6 weeks before the start of the booking, you will remain liable to pay the full amount of the booking to us. If, in this situation we are able, in the normal course of our business, to rebook Valentine Lodge for all or part of the cancelled period, then we will subsequently repay or credit to you some or all of other booking cost, less £50 administration costs. The amount repaid will be linked, pro rata, to the amount for which we are able to rebook Valentine Lodge after your cancellation.
We strongly recommend that you ensure you have adequate Holiday Insurance cover against the possibility of cancellation.
The individual making the booking is responsible for all payments due in respect of the booking and that these conditions are complied with by all occupants.
Complaints
It is important to us that you enjoy your holiday. In the unlikely event that you have a problem whilst staying at Valentine Lodge please inform us immediately so that we can resolve the problem as soon as possible. In the event that we are unable, after full investigation, to put the problem right we will make a refund, the maximum amount of which will be equal to the unexpired holiday cost. We cannot deal with any complaints after your holiday.
Arrival and Departure Times
Valentine Lodge will be available on the day of your arrival after 3pm unless specific arrangements have been made in advance and confirmed. Please vacate Valentine Lodge by 10am on the day of leaving. Valentine Lodge is available from Saturday to Saturday except during Short Breaks which are individually arranged.
Cleaning, damages, and breakages
We take pride in preparing Valentine Lodge for your holiday. It is a condition of the booking that good care is taken of the property and contents including all utensils, crockery, equipment and linen. Please ensure that Valentine Lodge is in a thoroughly clean and tidy condition when you leave the property, including the oven. We reserve the right to, at our sole discretion, and at your expense to make good any damage or breakages in the shortest time possible and charge for any additional or heavy cleaning required after you leave. Breakages costs and additional cleaning costs are payable at the time of departure.
Linen/fuel
All bed linen is included together with towels and bathrobes. We ask you to bring your own beach towels. Valentine Lodge towels must not be taken out of the property. There is no additional cost for electricity and during the period October to March a wheelbarrow of logs is provided. Further supplies of logs can be obtained from our Groundsman, Colin Bridges. Colin can be contacted on 07760378342 and will deliver to Valentine Lodge for you. Alternatively, logs can be purchased from the two local shops in Brighstone or from other local suppliers. Coal must not be used in the log burner.
Valentine Lodge is a strictly NO SMOKING establishment. Sorry NO PETS.
The proprietors shall not be liable for non performance of any of its obligations under this agreement if such non performance shall occur as a result of circumstances beyond their control which shall include, but not be limited to, industrial disputes, fire, flood, riots, adverse weather conditions, civil disturbances, epidemics or health risks or such similar events.
The proprietors accept no liability for any act, omission, default or neglect by themselves or their agents or loss or damage to persons, property, belonging or vehicles whilst on the premises.
Whilst you are welcome to enjoy the grounds surrounding Valentine Lodge within Blakes Hill this is entirely at the guests own risk.
